Refund policy

Sage Lane Skin 24K Gold Moisturizer: 

1. Conditions for Return

For health and hygiene reasons, we only accept returns for the following:

  • Damaged or Defective Item: If your product arrives faulty or is damaged in transit.

  • Incorrect Product: If you received a product different from what you ordered.

  • Documented Allergic Reaction: If you experience a verifiable allergic reaction to the product.

We cannot accept returns for a simple "change of mind" or general dissatisfaction.

 

2. How to Start a Return

To initiate a return, you must contact us first:

  1. Email: Send an email to [Insert Customer Service Email Address, e.g., sagelaneskin@gmail.com].

  2. Required Information: Include your order number, a brief description of the issue, and photos of the product/packaging (especially for damaged items or allergic reactions).

Our team will review your request and provide instructions for returning the item, if applicable.

 

3. Refunds

If your return is approved:

  • You will receive a refund to your original method of payment.

  • Original shipping fees are non-refundable, except in cases where the product was defective or incorrect.

  • Refunds are typically processed within 2-14 business days after we receive and inspect the returned item.

Note: Items purchased on final sale or special promotion may be exempt from this policy.



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